Privacy Policy

Grand Vin Estate highly values the strong relationships we have with our customers.

To protect your privacy, you can visit Grand Vin Estate's site without identifying yourself or having to reveal any information about yourself.

Your personal information: what do we collect, and how do we use it?

We do not collect personal information when you visit our site unless you log on, place an order or register with us.

When you place an order you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions and phone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

When you log on to our site, we will ask you your e-mail address and user ID, which is usually your name.

We have specials and clearance emails available to make your shopping and purchasing experience easier. Should you decide to subscribe, we will send you your requested information from time to time. You may unsubscribe at any time. Subscription to this service is optional and free.

When you submit feedback or questions via e-mail, or contact us for information about our Web site, we will request your name and e-mail address. We use this information solely to respond to your inquiries.

By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our web site and to track web usage. This information is used internally and is not shared with anyone else.

Grand Vin Estate fully supports the 'National Privacy Principles for the Fair Handling of Personal Information' launched in February 1998.

As the Federal Government introduces new privacy legislation - Grand Vin Estate's privacy policies will be reviewed and updated as appropriate.

Cookies

A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs into our site, to maintain that log in, to retain log in information, if requested, and for the service of our shopping basket. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave Grand Vin Estate. Any activity while you are at grandvinestate.com.au may be monitored.

Your computer will only store a maximum of 2kb of cookies. They are deleted on a first in first out basis. No other company has access to our cookies.

Emails from Grand Vin Estate

Grand Vin Estate has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about products, clearance and auction items. We maintain an opt-out, user-customizable subscription service of email addresses of people requesting promotional emails.

We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. In addition, you can visit our web site or call +61 8 9755 5134. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.

Credit Card Information

Grand Vin Estate does not capture or store any credit card information. We use ANZ eGate to process your payment where you are redirected to the ANZ payment systems.